Refund policy

Last Updated: July 2026

At Aura Rose, we want you to love your skincare products. If you are not completely satisfied with your purchase, please review our return policy below.

Returns

We accept returns within 14 days of delivery.

To be eligible:

• Product must be unused
• Product must remain sealed and in original packaging
• Proof of purchase is required

Due to hygiene reasons, opened skincare products cannot be returned.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours after delivery with:

• Order number
• Photos/videos of the issue

We will review your request and provide a suitable solution.

Refunds

Once your return is approved:

• Refunds will be processed to your original payment method
• Processing time may vary depending on your payment provider

Non-Returnable Items

The following items cannot be returned:

• Used skincare products
• Opened cosmetics
• Gift cards
• Discounted/final sale items

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

Contact

Email:
support@aurarose.store